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Refund Policy

Refund Policy

At HotelReservationCompany.com, your satisfaction and confidence in booking with us are our priorities. This Refund Policy explains the conditions under which refunds may be issued and how the refund process works.

1. General Refund Guidelines

Refund eligibility depends on the cancellation policy of the hotel and the type of rate selected during booking. We facilitate refunds based on the rules set by our partner hotels and cannot issue refunds beyond what is approved by the hotel.

2. Refundable Bookings

  • If your booking is marked refundable and you cancel within the allowed time frame:
  • A full or partial refund will be issued, depending on the hotel's cancellation policy.
  • Refunds will be processed to the original payment method.
  • Processing time: 5–10 business days, depending on your bank or payment provider.

3. Non-Refundable Bookings

  • If your booking is marked non-refundable:
  • No refund will be issued for cancellations, no-shows, or early check-outs.
  • You may still contact us for assistance, but approval of any refund is solely at the discretion of the hotel.

4. Partial Refunds

  • Partial refunds may apply in the following cases:
  • Cancellations made past the free cancellation deadline.
  • Early check-out with hotel approval.
  • Changes to booking dates with lower total costs (if allowed by the hotel).

5. Refunds Due to Hotel Issues

If your stay is affected due to the hotel being overbooked, closed, or failing to deliver the service as booked, contact us immediately. We will work with the hotel to arrange an alternative stay or secure a refund, based on the circumstances.

6. Force Majeure Events

In case of natural disasters, political unrest, travel bans, or other force majeure events, refund decisions are subject to the policies of the hotel and may require supporting documentation.

7. Disputes and Chargebacks

If you believe a refund was wrongly denied, please contact us before initiating a chargeback with your payment provider. We are committed to resolving all refund-related issues fairly and promptly.

For direct assistance, contact our 24/7 support: